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Peter Strohmer General Manager Sterling McCall Lexus 10422 Southwest Freeway Houston, Texas 77074 RE: Ty Estes and Matt Rutledge Dear Sir: As a former criminal judge for 16 years in Harris County Texas, I have a mandate for professionalis~ courtesy, and respect for someone who knows his job. My wife and I are very pleased with the courtesies and treatment given to us on our second Lexus purchase from Sterling McCall and I would be remiss not to bring our great experiences to your attention. In fact, due to a major faux pas as it related to the installation of our Sirius satellite radio system your two gentlemen offered us dinner for two at "The Palm Restaurant", for which my wife and I thank you. (The receipt is attached for reimbursement.) Thanks again for making our experience at Serling McCall Lexus a pleasureable on and we are looking forward to a return visit when we are ready to again enjoy your fine product. Sincerely, Michael and Lynn Peters Dear Mike,
A few weeks ago I took delivery of a LS 460L. Our salesman was David Newland. I cannot begin to tell you how helpful he has been from beginning to end. He kept us informed of any updates on our delivery and was very thorough in explaining all of the features of the car. We had a lot of trouble synching our new LG cell phone with the car. Despite assurances from the Lexus, LG & Verizon webites, we could never get the phone to work. David stuck with us through this whole ordeal and was very supportive. Ms. Radford,
I am responding to your letter dated November 21, 2008 regarding my recent service at Sterling McCall Lexus. As always, I receive impeccable service from beginning to end. This includes Peter Strohmer, Ron Saenz, Ken Ward, Alan Adcock, Jadey sp?(service), and Gino – the best mechanic in the whole world!! I am always 100% satisfied by all these people listed and they should be commended for the work they perform. I have never seen such wonderful service in all my life. I feel like Queen Elizabeth every time I take my car in for service. I tell all my friends that I look forward to taking my care in to Lexus because I get the royal treatment! Thanks to everyone and I hope all of you had a very Happy Thanksgiving!
Peter, please pass this on to all names listed above. Thanks!
Best regards, Elizabeth Seal “Proud & Happy Lexus Owner” |
Sterling McCall Lexus 10422 Southwest Freeway Houston, Texas 77074 Re: Recent Lease -ES350 Dear Sir: I have received your letter stating that you had tried to reach me regarding my last service visit and concerned about whether I was satisfied with your services. Please know that I have immensely enjoyed my relationship with Sterling McCall. have had a leased Lexus automobile for the last 4 years, and recently leased the ES350. I have always had an easy, pleasant relationship with SM Lexus. And, during this recent transaction with my new car, I could not have had a more helpful salesman than Ty Estes. He was always available and Eugene Solis as my service representative is a blessing! And, with my luck, I need all the help I can get! It Sincerely, . Katherine Scardino It has been a pleasure doing business with you, and thanks to Ty, I am driving the right, car for me. I will certainly refer anyone who inquires to Sterling McCall Lexus. March 2008 General Manager Sterling McCall Lexus 10422 Southwest Freeway Houston, TX 77074 Dear Sir, I just wanted to express to you about the greatest satisfaction that we experienced on the recent purchase of our 2009 Lexus RX 350. I was in contact over the Internet initially with Richard Joseph. He was very prompt at answering our questions and replying to me. We also requested literature on the Lexus which was also promptly sent to us. Even though our intentions were pretty much set on the Acura MDX -- my husband was leaning toward this vehicle -- I really liked the style of the Lexus and had a desire to test drive it. I called Richard Joseph and set up an appointment on Saturday morning, March 1st, as we were going to stop in on our way to buy some oak trees in Rosenberg, I really fell in love with the Lexus on the test drive -- my husband was even greatly impressed by the smooth, quiet ride. Well, Richard took us in his office and was very patient, detailed, offered so much information, yet was not pushy in the least. Richard was the MOST professional sales consultant we have ever dealt with. I know that his time was quite valuable, but he treated us as we were his only customer that day, never hurrying and always the utmost professional. We just wanted to express to you how very pleased and satisfied we were with the service and knowledge that Richard Joseph offered to us and how fortunate that you are to have him as a consultant. By the way, we absolutely LOVE our new Lexus and thanks again! Sincerely, Millcent Dougay Willy Ray's Bar-B-Q Beaumont, Texas |
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24 January 2009 Kinder Morgan Terminals Houston, Texas 77002 Dear Mr. Mike Cook, The purpose of this letter is to inform you of the incredible customer service and follow up of one of your salesmen, Mr. Martin Ma, for this first-time customer to Sterling McCall. I write also to ask for your advice on what I can do to ensure that Mr. Martin Ma receives the highest accolade within Lexus nationwide, such as he is recognized for the thoroughness and consistency in care he showed not only me, but surely all his clients. His service began when we first met ... he offered me a Lexus that fit my requirements and within my price range ... then he provided me all documentation to alleviate the concerns I had on the car's maintenance history, as well as provided invaluable financing advice. Most impressive was his recommendation to personally notify him of any issues with the car post-sale. Upon closure of the sale, Mr. Martin Ma personally delivered my car to the location of my preference.... In closing, I hope that you and others within Lexus appreciate and recognize the lengths to which Mr. Martin Ma goes to ensure customers are satisfied whether or not they purchase Lexus. I fully intend to recommend all my colleagues to go to him with any car questions.... With sincere gratitude, and awaiting to hear what I can do to recognize this incredible person as Lexus Nation-Wide Salesman of the Year, Calvin Lee cc: Peter Strohmer |
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