Done quickly and efficiently
The wait to complete the service is a little bit longer, which I totally understand and expected because of the type of service that is being done. Liz is very accommodating and answered all my questions. Other than that, both services provided by Liz and the mechanic are excellent.
Prompt attention, timely service, clean and spacious facility while waiting, and best of all, reasonable charges. Always expect some out of pocket expenses, but Sterling McCall Lexus does a good job keeping them to a minimum. They always email a detailed report of exact maintenance services performed, as well as recommended service attention for the near future.
Sterling McCall Lexus service department calls for excellent customer service. I have my own service advisor Carl Souza who’s very nice, polite and approachable. He’s also courteous and very professional. The other staffs were very professional and a team player. I’ll recommend this company to my family and friends. Keep up the good work guys! By the way, I wish that he company will look at the service prices of simple work up.
Cristal, the service rep, she is very helpful, provides sufficient and timely information and updates throughout the service. It is a pleasant experience.
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