Sterling McCall Lexus Reviews & Testimonials

Mr. Ilya was so helpful and friendliest salesman I ve ever met. Such a gentle and kind man. Helped us go thru everything even after closing. They have our gratitude…

I appreciated Sterling McCall Lexus, although they did not ensure my extended warranty was valued through a third party company. (Protect my car) Omega- Vanguard. Had to pay out of pocket for diagnostic test $ 232.00 and got threatened to pay storage fees $ 95.00/day after an entire month of no car or rental assistance/loaner. Protect my car would not extend a rental unless labor was approved on car. I would really like if Sterling McCall could have offered an extended warranty through Lexus at a low price and made it possible for repairs to take place. Marlon was great although communication ...

I started my experience with Lexus at west side Lexus and let's just say the experience was not so great. I did not feel valued as a customer. So a few days later I went to Sterling McCall and Lekan my sales consultant and Alan my finance manger were AMAZING. Not once did I feel pressured. I let Lekan know the type of vehicle that I wanted and let's just say I am more than satisfied. Lekan than introduced me to Alan and he sealed the deal !!!! You guys were extremely amazing and truly patient and you now ...

Jerry was phenomenal! He provided excellent customer service, very knowledgeable about accessories, and made the purchase of my dream car smooth. Thank you Jerry. I love my Lexus.

Every service is great

Excellent customer service. Tim Huynh went out of his way to make sure we received our new lexus es350. It was a hassle free process. Highly recommend this dealer.

Courteous Advisors and brings you upto speed about your car.

Accorate

Very helpful and friendly staff

Timmy (internet sales) and Alan (finance) were very helpful throughout the process of purchasing a new vehicle. Timmy was informative and updated me through the entire process from start (picking out the vehicle I wanted), to the expected date of arrival, to when the vehicle arrived. Timmy was probably the best car sales person I've had the pleasure of doing business with. I had originally looked at Westside Lexus but whoever does the internet sales didn't respond to any of the questions I had. I'm glad that happened because I was able to get top notch service ...

Purchased my vehicle here and continue to return for regular service. I highly recommend making an appointment with Kevin Bauer. He is great and goes above and beyond with customer service. Hard worker and keeps me informed.

Awesome place with great customer service

I had a great experience in the dealer and with the people mostly with my dealer mr.mo he was a great help and got me a great deal thank you to lexus and mr.mo

Martin Ma was the best salesman!

Best dealership in Houston!!

Jairo my service representative was awesome

I have purchased approximately 8 vehicles from Sterling McCall Lexus. David Capin is the person to ask for if you want professionalism, honesty and follow up after the sale. I couldn’t be happier with the experience or the vehicles. Highly recommended!

Great service and friendly staff

We ended up not purchasing with Lexus since another dealership had a car in the lot but would like to highly recommend Chris Garner. He was extremely helpful and very friendly. He was very knowledgeable and is full of great advise and knows the cars very well. Anyone doing business here be sure to ask for him and you will not regret it.

Edwin Escobar was amazing

From start to finish, we were treated very well. Farzad took care of us and showed us the exact car we wanted. He didn’t pressure us and listened kindly and patiently to our concerns and finances. Brian P. took care of our financing and worked on getting the best rate possible for our unique situation. Everyone there was very professional, patient, and friendly. For me, it’s better to spend a little more and have your concerns addressed, than to haggle at a used car lot and potentially get reamed.

This review is written to applaud my long time Service Advisor (since 2013) Kevin Bayer for being knowledgeable and assuring. Kevin demonstrates a working knowledge of the ES350 and has always proven to be competent and accurate. In addition Kevin is personable. Kevin is all things good in the world of customer interface. Every time I leave Sterling McCall Lexus, I feel as though I am driving a new car off the lot. Performance and driveability are top notch. Thank you Kevin Bayer.

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Paul Banigo was a great salesman. He was actually the only salesman that approached me and my wife. He was very patient and understanding. Thank you Paul!

Amazing customer service and experience purchasing a new vehicle from this dealership. Our sales guy Isidore “Izzy” Sisneros was great and the customer service provided by the General Manager, Lyza Postell went above and beyond. There are several dealership charging WAY over MSRP and treat you like a number but this dealership provided actual MSRP pricing and treat you like a life time customer.

Very helpful!!! Helped me get into the vehicle I wanted!!! Very nice and understanding. Very fast! The experience overall was amazing, helpful, and exciting!!! Thank you!!

Excellent service and care from agent carl soursa whom I have been serviced by him for a long time，the facility is great, everybody in here are so friendly and helpfully. I have recommended this place to my friends.

I purchased a vehicle from the pre owned department. Mr Askari has really helped me find a car suitable for my budget. I am very happy with the service I received. Happy customer😊

Serene environment

I just purchased my second Car from Sterling mccall lexus, the quality of service i got from Edwin was amazing. Thank you to the finance team and Mr.Hafiz for treating me like a guess in their house. Thank you!

Purchased my vehicle last year and I’m still amazed with how in love I am with my Lexus. Purchasing and trading in my car was a breeze with Edwin Escobar. He was very kind and patient with me as I was reviewing my car options. He was quick to answer questions for me and I always recommend him to friends and family when they are looking for someone to buy from.

Amazing customer service. It was a pleasure conducting business with these guys.

I left a previous review about service being less than acceptable since this dealership changed owners. This review is in regard to purchasing a used Toyota Tacoma truck from Sterling McCall Pre-Owned Internet Sales. This transaction was handled professionally by Daniel Smith. They gave me a fair and competitive price on my Chevy Silverado trade-in and also honored the price posted on Cargurus for the Tacoma, which was $2,000 below the dealer posted price. They made it very simple and easy to make this purchase. I was impressed with the customer service and with the careful and conscientious work done by ...

I had a great experience my husband got his dream car and we were happy with the financing options as well. Ask for Edwin Escobar to help you find the right car and ask for Alan in financing to get the best payment options and help. I am definitely coming in next year to get another car.

I bought my car (used car)from this dealer. So far I am happy with my car although a/c didn’t work after 4 months. However, highly recommend to get warranty if you buy used car. I save lots of money with warranty. Joannna help me lots and made easy my transactions. However finance deviation always not helpful. But recommend this dealer. Don’t forget to buy warranty.

Jade was simply amazing From start to finish she proved why she is the best at what she does.. I felt a little star struck when I my husband introduced me to her because I recognized her from the billboard on highway 59. She was very knowledgeable about the whole process including the cars. I would recommend ANYONE go see Jade. I am a sales manager so my standards for customer service, professionalism and knowledge are somewhat high and she checked all the boxes. Thank you Jade for taking care of us and being so kind to my little one! You ...

Sophia Thurahan was a wonderful and very polite sales consultant while helping me purchase my suv. I highly recommend Sophia when looking to purchase a vehicle from Sterling McCall. She went above and beyond in making sure I had a great experience.

I will be the first to say I am not the easiest person to work with especially when it comes making large expensive purchases because I can be a little Indecisive. It doesn't help that I decided to purchase a new vehicle during a pandemic when there is a shortage on cars, so my options were even more limited. All I can say is Chet Sourn worked his magic and found what I was looking for, for the amount I was willing to spend. He is the most patient salesperson I've ever met. He didn't push or ...

My husband and I worked with Ilya Zaretsky during the dreaded 2021 car shortage crisis. Luckily for us, Mr. Zaretsky was amazing. He gave us all the information we needed to decide what car was right for us and was polite and professional during every conversation. I would refer anyone to him - my friends, my mom, my grandma, your grandma - anyone. If you go visit this dealership, or even if you are just shopping online, Mr. Zaretsky is the way to go. He isn't going to push you or rush you into anything and THAT is worth a ...

Sophia Thurahan is awesome. She is very accommodating and patient. She made sure that all our needs are met. Thank you, Sophia

Returning back for the 40K service. Great service and minimal wait time. Best to go on weekdays

Danny Smith is a awesome salesman he had everything ready for my husband, and I when we arrived. He's just a awesome person overall. Great personality! I recommend any and everyone to him! Crystal in finance is your GO TO person!! Very friendly and professional and can get the job done! I recommend this dealership to everyone!!

Tuan was lovely to work with! My car was a difficult find, and he dedicated a thorough search to get me what I wanted. Prior to meeting with Tuan, I had spoken with over a dozen underwhelming salespeople nationwide. His sincerity in his work topped all my previous experiences. He treated me fairly, with patience and understanding, in a chaotic and otherwise painful navigation through car buying. I am so appreciative. Thanks!

The 70,000 mile service worked so well because Crystal Soto gave me an appointment. Raven backed her up on my arrival. Even with my unrepairable tire problem and thus two new tires, it was an efficient trip. My time is valuable and Crystal made it worthwhile.

Very professional and helpful!

Sterling McCall Lexus did an airbag recall service for my Lexus . The concierge service was impeccable and they gave me a loaner car while the car was getting repaired . Great service !

Jimmy was very helpful and so with financing department … it’s been a very good experience of buying a car! God bless you all!

Excellent service. Jose is a great service person. Ask for him on your visit!

Great customer service

Professionalism at its best!! If you are interested in buying or maintaining your vehicle be sure to stop by the southwest freeway location for all your needs

My service advisor, Jairo, provided great customer service. It’s important to me that I know the status of the maintenance/repair when I leave my car and Jairo kept me informed through calls and email. Great customer service!

Excellent top notch service. I would not go anywhere else. They really give first class service. Thank you for an amazing experience.

When I arrived at the Service Center, Mr. Grant Walker approached me right away in a very polite and professional manner. He explained to me what would be done in details. The waiting area was clean and cozy. The maintenance service was very satisfactory. And my Lexus looks brand new again.

Stealing McCall Lexus IS by far superior in Customer service than Westside Lexus. Huge thangs to Grant for the help!

Excellent knowledge of car and service

Don't know about this place

I had an amazing experience and can’t thank them enough for all their help. From the sales man to financing it was truly a joy working with everyone.

Very good service. Mr. Justin was very helpful and professional. Keep up the work.

Very professional, and fast! Justin took care of everything I needed and also brought to my attention other things my car needed that I wasn’t aware of.

Jose is absolutely amazing. He is very thorough and pays attention to details. He takes the Lexus name and product seriously, and it’s evident through his customer service. Thank you.

Excellent customer Service. I knew what I want and Jerry helped me made a deal over phone. I was out with new car in 1.5 hours. Never had such a speedy buying experience.

Amber was very pleasant and informative when having my car serviced for the first time. I didn’t have to wait a long time, and the waiting room was very comfortable.

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