Sterling McCall Lexus Reviews & Testimonials
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The service I received from CRISTAL SOTO was unexpected and deeply appreciated Cristal was a Wealth of information that actually help me. Thanks CRISTAL SOTO
Service is amazing at this dealership, Paul is the best, service manager, he get right to the point, and make process so much faster. I love coming here.
I had the best experience today at Sterling McCall Lexus. I brought my car for service, during which some issues were identified and fixed to my satisfaction. My service advisor Eric was fantastic. I would recommend him to anyone. He was attentive, knowledgeable, and willing to help and provide the best service. Thank you, Eric!
My previous vehicle had flooded in the Imelda storm and I was in a rental at the time which was up for mandatory return the next day as my insurance would not cover the cost any further. I found the pre-owned RX350 that I was interested in on Sterling McCall's website. Called Sterling McCall and Jae Sone answered the phone. She was very very helpful, very knowledgeable and understanding, very informative, very honest and true to her word. I purchased the RX350 as it was exactly what I wanted and Jae went above and beyond my expectations to have ...
I have had a few service writers at Sterling Mccall Lexus but I have to say today was a pleasant experience. The wait time wasn’t as long as I had anticipated. The technician who changed my oil gave me back what was left in the quart container. I didn’t preface I bring my own oil and oil filter. Very admirable. Jennifer did a great job on the write-up, kept me informed and wished me a good day in departure. Customer service is key. You want to make a good impression with your clientele. It goes a long way ...
Very good job. Thien Lexus help us get good deal on new rx350. I well tell all my family and friends to goto Thien Lexus.
Very nice and well put together dealership compared to some of the other ones around this area. We were recommended here by a family member for the best deal on a Lexus and was able to get it here with Thien Nguyen.
Thien Nguyen is an excellent salesman. He really cares about you and your needs even after the sale. I highly recommend him to all my friends and family
Bought my parents a new car and I must say, the salesman, Thien Nguyen, was super helpful. He wasn't forceful, he was patient, and most of all, he was quite honest, which isn't always the case when you go to other dealerships. Come here and ask for Thien, he'll work with you and get you the best deal!
I recently bought a used Lexus GX460 and I brought it into Sterling Mc Call for its 15k Service. Carl Sousa and his service team were prompt, courteous and thorough. I would recommend highly.
As you know finding the right car can be really overwhelming. Well, when I finally narrowed down my choices, my cousin referred me to Albie Sugiharto. Albie was extremely helpful and diligent. During the 4th of July weekend, he worked with me and we achieved the best deal possible on a new 2016 GS350fsport. Adoring my new ride!! 😍😍😍 Even after making my purchased, Albie went above and beyond to assist me with a few minor troubles that I've encountered along the way, since the time of my purchased. 👍🏼😁 Albie's the best salesman that l've met!! I would ...
They have good customer service here. Thien Nguyen was especially nice and easy to work with. Very nice dealership. Everyone was very friendly. Would recommend.
Thank you Thien for giving us such a great deal! We were also very pleased with your customer service and knowledge of the vehicle. Top grade service, and would definitely recommend him to my friends and family.
Thien Nguyen is a the best salesman. He will work with you and get you the best deal possible. All of my family members bought a car from him and he continues to help us out with anything we need for our Lexus. He is a very good guy and I recommend him to everyone!!
Can't say enough about how awesome Tony Adeola is, as a Sales Manager and as a person. This is our 2nd vehicle from him in 12 months. I highly recommend him.
I went to Sterling McCall Lexus and could not say enough good things about my car buying experience. Tony Adeola was the best! If you want to have a painless, pressure free experience, not to mention an incredible deal where you don't have to scrape and claw to get the price you need, go see Tony Adeola at Sterling McCall Lexus.
This is the best Delarship with the best car salesman "Tony".. This Delarship makes it happen and I'm so great full for them! I recommend everyone go see Tony!!
Tony Adeola is the best he makes miracles happen!!! I came out with what I wanted. So glad to have stayed with this dealership for so long.
I recently purchased a new Lexus RX from Albie Sugiharto. His service was outstanding from start to finish. I was referred by a very good friend of mine that lives in Pearland, TX. Sure enough when I came to see Albie, he had people lined up in front of his office waiting to see him, on what seems to be a busy day. In spite of this, Albie had our car ready to show, and got us a outstanding deal in about 30 minutes. I will send him all of my friends and family if they're looking to buy a ...
After almost 30 years and 3 cars with Acura, I decided to shop for a Lexus. My last experience with Sterling McCall car sales was over 10 years ago at both the Lexus and Toyota dealerships. Back then it was the typical high-pressure, fast-talking salesman experience, which at the time was a huge turn-off. Albie was very laid back from the start. No pressure and very patient with all our questions and requests. Made the buying experience very easy. Mo the finance guy was likewise very professional. Explained everything without patronizing. Presented all of the usual "add-ons" but didn't push ...
I got an excellent deal on my GS 350 from Thien Nguyen at Sterling McCall Lexus. Everyone is very nice and very professional. Thank you.
I recently purchased a Lexus NX 200t from Sterling McCall Lexus. I worked with Albie Sugiharto, who was very professional, courteous and efficient. He was also very patient in explaining and demonstrating the features of the car before purchase and helping me to configure the vehicle's personalized settings before leaving the dealership. It was a very positive and pleasant experience from start to finish. I would highly recommend Albie and the dealership.
I got alot more then we expected! Thien always offered me drinks or snacks every time he left me alone to be sure I were always comfortable. Not a pushy guy, never felt any pressured. Great price and great customer service. What more can you ask for? Great experience overall. Definitely recommend.
Thien Nguyen was my salesman and really did everything to get the deal done. Even had someone pick me up from the airport to take me to the dealership to pick ip my car when it was ready. Great customer service!
I had a great car buying experience with my salesman Thien Nguyen. He was very friendly, very knowledgeable, and very down to earth! Highly recommended!
They had the car we wanted. We made the deal on the trade and we're off the lot in 2 hours flat. Solid, professional, and a good deal too. Albie was our Salesman and he worked the deal in a way that earned the 5 star rating.
This was my first "real" car and was nervous and excited at the same time. After spending 10 minutes with my salesman Thien Nguyen he made me feel at ease and all the anxiety turned into excitement! He really made me feel like he was on my side at all times. We found the perfect RX 350 for me and he got me a hell of a deal on it! I would definitely recommend Thien and Sterling McCall Lexus and will buy again from them in the future.
My experience at Sterling McCall Lexus was by far one of the best experiences I have ever had. We went in not expecting to leave with anything but after meeting Thien Nguyen and the deal we were getting we could not pass up on this chance. Thien made our experience painless and did everything he could to meet our needs. We are now first time proud owners of a GS350. My wife was all smiles from ear to ear. Thank you Lexus Family and special Thanks to Thien Nguyen for our great experience!! Will definitely be back for my car ...
Service at Sterling McCall has and is always excellent. If someone is looking for service you can trust this is the place. Very courteous and accommodating.
My husband and I were shopping for a used car for our son. We found the Eclipse online and received excellent customer service from Chet Sourn. He was extremely attentive and went above and beyond our expectations. My husband and I drive a BMW and an Infinity, and we will soon be looking for a new car. Given the exceptional service we received from Mr. Sourn, we will surely return to Sterling McCall Lexus, and look for Mr. Sourn and his level of customer service. Well done! You have one very happy customer!!
Great customer service whole experience was so good I am so glad to find such a great customer service I will highly recommend this to everyone
Although we purchased a used Toyota Camry, we were treated as though we purchased s top of the line Lexus! Thank you John Garcia! Would definitely recommend to anyone looking to purchase a used car to Pre Owned Lexus
We bought two cars a month apart. My wife bought a 2015 ES 350 and David Ha was our saleman. I bought a CPO LS 460 with no problems with either experience. Great people and great dealership! I would go back again!!!
We had the best experience buying a vehicle at Sterling McCall Lexus then we've had our whole lives and we are senior citizens. Needless to say, we have dealt with many car dealers. I would recommend Sterling McCall Lexus with confidence that they treat everyone with the same amount of respect and courtesy. No haggling and great prices too!!
I had the pleasure of purchasing a new 2015 Lexus at Sterling McCall last week, thanks to Albie Sugiharto and the team at Sterling McCall. Albie helped me find the Lexus that would best suit my needs - he is knowledgeable, dependable and went out of his way to help me. High quality customer service is Albie's middle name. I will buy again from Albie and Sterling McCall - they made purchasing a new car easy, affordable and fun. Thank you again for your great work Albie and the team at Sterling McCall!
I hate buying cars because I don't like dealing with the Sales consultants. They always come across as scheming and not trustworthy. HOWEVER, my recent experience at Sterling McCall Lexus was absolutely different! My consultant Darron Brooks who works in the pre-owned area was wonderful! This young man is unbelievable. When you combine Mr Brooks with the finance manager, KC Cooper, you have a winning combination. I actually feel great about my entire deal from the car I chose, which was exactly what I wanted, to the pricing AND financing!! I went home thought about it and realized that ...
I recently purchased a pre-owned Lexus RX 350 from this dealership and had a great car buying experience. I worked with Albie S. (he was recommended to me by another family member who recently purchased a car through him) and he did not disappoint! Albie was very knowledgable, friendly, and down to earth and made my first car buying experience a lot easier than I originally anticipated--so easy that I purchased the car and drove it home with me that same day. I'm really happy with my purchase and I would def recommend this place to anyone looking for a ...
My stepson was looking to buy a particular vehicle (Scion FRS). We researched on line and found one he liked at Sterling McCall Lexus, although I was an hour drive from home we went to look at it . From the moment we arrived to the time we drove out with his new ride..we were treated with the utmost respect., Tom our salesman was truly professional no pressure not pushy at all we a got a fair price on the vehicle and ..My stepson being a first time car buyer was concerned about financing.. Dave Chappelle ( finance) made the entire ...
Danish and Dave Chapelle were great to deal with throughout the entire process. Quick purchase process with all questions answered. Would definitely recommend to anyone looking for a pre-owned auto. Really worked with me on pricing and didn't feel like I got the stereotypical "hard sell"
Lisa is the best employee in this dealership. She is very knowledgeable when dealing with all the cool features of my ES 350. I'm so happy to have her assist me with any & all of my tech issues & questions. Thank you so much for all that you have done for me & I will refer all of my friends & clients here for all future service.
Easy service experience and great Service Advisor Kevin Bayer. Kevin is easy to reach my phone or email. Never has dealership recommended a service that I did not need. Dealer has honored all warranty work and will make it right no matter what. My next vehicle will definitely be a Lexus just so I can continue to work with Kevin. Sterling McCall has earned a life long customer!
I thoroughly enjoyed my buying experience from start to finish at Sterling Mccall Lexus. As a first time buyer I felt very comfortable dealing with my salesman. I would strongly recommend them to my friends and family.
Greg went above and beyond my expectations as a car salesman. No pressure and positive experience in 1st new car purchase. Highly recommend his services
Excellent service above and beyond Lisa did a wonderful.job. Good service department and advisers. I will be back for my service appointment in 5000 miles
Mr. Jean De Dieu was really kind and friendly. I came to the center at the end of the day when most workers are tired and ready to go home, but he rushed over to my car and was happy to help. He seemed really knowledgeable about all the questions i asked. I was very pleased with his customer service.
Our Service Adviser was Kevin Bayer. He is very nice to work with, very customer oriented, very conscientious. The loaner cars are always a treat to drive! We have tried another Houston Lexus Service Department when we first moved here, and Sterling McCall is much better. We have been very pleased with every aspect of their service. They are not high pressure, but, helpful.
Quality work is excellent, price is reasonable, and customer service is wonderful. These comments are based on my 10 years experience with Lexus service center.
Have purchased a new Lexus every 2 years from this salesman and this dealership for at least the last 15 years and they always deliver above and beyond in service and attitude.
I was shopping for a lexus and searched high and low with several dealerships in the Houston area. I bought a Lexus before from another dealer and I went back, but could not get the car that I wanted. I came to Sterling McCall after getting a card from Paul Hebert one night when my Landcruiser had some problem. I kept the card and several months later I called him and worked with Paul. He assisted me with buying the Lexus I feel I can be satisfied with. Thanks Gloria Derrow
I have purchased a half dozen cars in my life and by far, my experience with Sterling McCall Lexus and David Capin has been the best. Not only has he found the vehicle/color we were looking for, got a fair price on it, and has kept in touch to make sure that we are completely satisified with our Lexus. He will be the salesman for our next Lexus shortly. His knowledge and professionalism and contacts, he is the go to salesman for ALL makes & models, not only Lexus. If they can build it, he can get it.
I highly recommend contacting Cody Phillips. I started buying luxury cars from Cody in 2003. I have bought numerous cars from Cody and continue to seek his advice for my purchases today. He assists my employees in their purchases and we refer all our business to him. I highly recommend Cody Phillips for you car buying needs.
Ken Ward was very nice and easy to deal with, gave us great service, and made it as painless as possible to exchange our old lease for a new one. We certainly hope we deal with him on future leases or purchases. Nancy Caraway and Victor Oliveira
Very straightforward dealing with the Internet Manager. No jerking around or back handed dealing. Everything was upfront. Took possession of the car late in the evening and was invited to come back the next day so they could completely go over the car's features with me. I'd recommend putting Sterling McCall Lexus on the shopping list.
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