Sterling McCall Lexus Reviews & Testimonials

Marcos was a pleasure to work with! Everything went very smoothly thanks to him

Great service. Josh in service was very attentive and cordial

By far the best experience when buying a car. No hassle no back and forth. Excellent and top notch customer service. Not to mention the electronic e-sign process for purchasing my Lexus was the absolute best. Never been through such a smooth and hassle free process.

Very goog experience.

They welcome you here when ever you arrive, Customer service is great If in the morning you are greeted with coffee and pastries. The chairs in the waiting room are comfortable.

I had my 50,000 mile service check at Sterling McCall Lexus on 3-23-2023. It went very well! Mr. Joseph took care of me! He was very pleasant. Time spent at the dealership was approximately 1.5 hours. Thanks, Sterling McCall Lexus!

Love it 😍. Having my dream car 😎.

Josh was very helpful, gave me options and time to make a decision.

Enjoyed the experience

I love the service what they provide plus big waiting area drinks food I love it.

Very good services by Justin

Jesse walked me through the service details and with transparency made my choices well. Great service !

Excellent service! Stevie was my rep.

The service on my car was fantastic. Grant was efficient and knowledgeable. Their communication was timely. I highly recommend

Awesome!

Hunter was the best representative I have ever had at that location by far. Very respectful and listens to the customers

👍

Always excellent and professional service!!

Jeffery Peel was my service advisor and he provided excellent customer service! My car was serviced in a very timely fashion with a nice car wash and interior cleaning! Definitely recommend Sterling McCall and Jeffery for future Lexus service needs.

Exceptional service and thoroughness. Thankfully I have switched Lexus dealerships! Matt is my service advisor. He made the process enjoyable. Definitely recommend!

Best service

Everyone very nice. Loved to see young men all working together as a team. I was very pleased that randy was able to work with me about dividing the service cost for future dates. Thanks

Best customer service! My advisor promptly answered all my questions. Minimum waiting time.

Everyone was friendly, nice and I was very happy . I want to say a big "Thank you" to Marcus Ruiz with my car.

Good service

My original Service Advisor wasn’t available when I arrived for my scheduled appointment on Friday (3/17). A special thank you to Jose Gutierrez for assisting me. Awesome customer service! Most appreciative!

I received Great service at Sterling McCall Lexus. Jesse is wonderful to work with.

Couldn't have found a more reliable as well as fantastic SUV. I drive a lot to the country and I feel safe in this vehicle and the gas mileage is fantastic Jimmy Olguin made the buying process a breeze. He was completely upfront and honest. After purchasing, I had follow-up questions and he responds immediately. I will definitely send my friends and family to this dealership!

The service was great my service advisor was great

Exceptional service

Perfect service. Very friendly stuffs and comfortable space. Absolutely having a good time here! Thank you Jesse!!

My advisor, Hunter, is super friendly and knowledgeable! He helped to make my experience very pleasant! Thank you so much!

Love when I come an visit y'all when is time for me to have service because y'all are awesome and explain things carefully and mostly when I take my vehicle I know is in great hands and return washed

They took care of me well offered a great loaner car gotta say thanks to Jeffery for the wonderful help

Sterling McCall Lexus is superior in quality vehicles and outstanding customer support.

This place is so organized by professional workers. They are all friendly and helpful. I have total confidence in them.

Always a pleasure to have my car serviced at Sterling McCall Lexus. Juan Guzman is top notch!

I am grateful of your service and i really appreciate your sells department

Continuous professionalism throughout the service department: Josh, the service advisor was very knowledgeable, and Josh W. the technician was very proficient. Everyone was extremely helpful.

Service was great. As always Marlon did a great job of managing my service. He kept in contact throughout the process. Everything appears to be functioning properly. My husband about the car being washed I was not certain there was quite a bit of pollen on it. Overall great job.

The Service is impeccable!

Good staff found the car I was just looking for.

Great experience. Everyone that helped me went above and beyond to get me a car at a good price. KG was the salesman and he wasn’t pushy and listened to what I wanted and got me exactly that!

Jesse Hartmann is a rock star service advisor! Thanks for taking care of my daughters’s car!!

Everyone is Professional, Efficient and Courteous. Thank you James for your technological knowledge.

I love Sterling McCall Lexus. I always receive excellent customer service 🙌🏾 Marco is my service Professional and he is Awesome 👌🏽

First time visit but fantastic experience. The Service Advisor was great. He was thorough and updated me all the details. The facility was like a 5 star hotel.

Sterling McCall Lexus makes me feel happy because I trust they are onest. And the advisor is very helpful. Thank you Matthew Parra. Great job!!

Good service, will be back!

My 2017 Lexus RX450 Hybrid mysteriously became totally inoperable. I assumed it was a dead battery. I called the “Lexus Roadside Assistance” number i found in my owner’s manual and arranged to have it towed to the dealership. The tow truck arrived to my home in about 20 minutes. I couldn’t believe how fast he got there. I received a call from Joseph, my service advisor within about an hour and a half to inform me that indeed the 12 volt battery was dead. I had a new battery installed, my car washed and vacuumed and I was out the door ...

Very smooth and easy process all the way around! This was my first visit there and will definitely be back. A special shout out to my advisor Hunter Bassett! He took care of everything. Thanks for your help!

Very good service

Josh was attentive and professional. He explained me about the services my Lexus needs, provided possible dates for completion and offered options for payment. Also, he applied a coupon to my oil change bill. He was kind and considerate about my waiting time. Outstanding service!

James Hendricks very helpful as always for service on my car.

I had very great experience and my service advisor , Justin, took time to listen and actually help me. Amazing service.

This is my second time having my vehicle serviced at this location with Nathaniel. I really appreciate his customer service. He is always very kind and accommodating. This is my first Lexus vehicle and I’m really impressed by how they serve as the customers by offering food and beverages in the lobby and even offering a loaner vehicle if needed. The service alone will make me want to buy Lexus again. Thanks!

(Translated by Google) Excellent service.Thank u (Original) Exellent service.Thank u

Best service department! Hands down!

Service was great and Joseph was outstandibg. I received a loaner which was very helpful.

Very nice and good

I have to admit it's a little frustrating to get past the call center and talk directly to a service advisor but once I did that, the process was a breeze. Juan Guzman and his techs went above and beyond for us, and even caught a battery that needed to be replaced, most likely saving my wife from getting stranded. I also really liked the enclosed ACed service drive. I'll be back in my GX soon!

Hunter Bassett was EXCELLENT! From the time I checked in….from the work being done. TO CHECKOUT! Warranty work completed ASAP! Thanks for the play by play update…..I was very satisfied with his process! Quality dealership….quality service Team!

Great experience AGAIN. Thanks for the great service.

Had a great experience! The salesman, Paul Banigo, was kind enough to pick me up at the airport (Hobby) and bring me to the dealership. I was in and out of there in about an hour ready for my drive back to Georgia. I had been watching prices for a Lexus Certified RC F for a while and their car was the lowest price in the country out of only 13 certified listings.

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