Sterling McCall Lexus Reviews & Testimonials

Looking for testimonials and reviews about Sterling McCall Lexus? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

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DealerRater Feb 13, 2025

It has very kind agents and eager to support customers insights even rare inventories. And I was lucky to visit there.

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DealerRater Feb 13, 2025

I had a great experience at your dealership. Donavan was very pleasant and helpful. I would definitely recommend this place to anyone looking to buy a new car.

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Google Feb 13, 2025

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DealerRater Feb 13, 2025

I went to multiple dealers looking for a new car for my wife. This was the only one that was upfront about everything. Never treated me like an idiot, and made the process incredibly smooth. I will definitely recommend this dealership to my friends amd family. Special thanks to Stu and Ilya for their help!

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Google Feb 13, 2025

Marlin Romero in the service center did a great job getting is in while we were on a vacation road trip. Lexus service is unsurpassed.

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DealerRater Feb 13, 2025

We were traveling on vacation and needed a 30k service on our Lexus. Marlin Romero responded promptly to our short notice request for an appointment. The got us in. did a great job and sent us on the road.

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Google Feb 13, 2025

Good service

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Google Feb 12, 2025

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Google Feb 12, 2025

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DealerRater Feb 12, 2025

Enjoyed the process of buying new car from sterling McCall Lexus. The team couldn’t have been nicer and I never felt any of the high pressure tactics some dealerships are known for. Highly recommended

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DealerRater Feb 12, 2025

Brought my Lexus IS350 to fix HVAC servo motor issue and Derrick provided excellent customer service and gave me updates and answered all my questions throughout the entire repair process. Would definitely recommend Derrick at Sterling McCall Lexus for all your service needs.

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DealerRater Feb 11, 2025

Sterling McCall is ALWAYS a great experience for me. The staff is friendly and helpful always. The location is always clean and welcoming. Marlon is an absolute joy to work with.

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Google Feb 11, 2025

Yesterday, 02/10/25, was my first time taking my Lexus to Sterling McCall and I can truly say the experience exceeded all my expectations. As soon as I pulled up to the service bay I was waited on immediately. Kevin was my service agent and he was knowledgeable, friendly and answered all the questions I had. The waiting area for customers was spotless and had coffee, tea, water and snacks readily available. I waited for my car and it was done in a reasonable time and they attached a coupon to my bill I hadn’t known about and returned my car ...

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DealerRater Feb 11, 2025

Ray was excellent! He was knowledgeable, honest, and respectful. I will forever be a Lexus customer because of my experience.

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DealerRater Feb 11, 2025

I am a customer of SML for 25 years!!! My family is very happy to work with SML

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DealerRater Feb 11, 2025

Service was great, my advisor Hunter and team, handled my car with care and returned it to me in a reasonable time. I Will definitely keep having my car serviced at this location.

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Google Feb 11, 2025

Great deals and world class service!

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Google Feb 11, 2025

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DealerRater Feb 11, 2025

Marlon Romero Service Advisor very pleasant and helpful. Waiting area clean, welcoming. Service done well and in a timely fashion.

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DealerRater Feb 11, 2025

Service Advisor Marlon very helpful and pleasant. Work done well and in a timely manner. Waiting area clean and welcoming.

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DealerRater Feb 10, 2025

Great place to have your vehicle service with amazing personality and experience from the service advisor and management team. Thank you so much.

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DealerRater Feb 10, 2025

I have been with Lexus for the past 15 years. They are personable and listen to what your needs are. I cannot say enough about their Service Advisors. I have known my Service Advisor for as long as I have had my cars. I am on my second Lexus. The secret to getting good service is to develop a good friendship with your Service Advisor. I know that when I leave my car with Lexus they will take care of it, nothing to worry about. Also, it’s good to follow the factory recommendations as to when to bring your car ...

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DealerRater Feb 9, 2025

Nathan provided amazing and professional customer care. His insight is highly valued and greatly appreciated. Overall great experience!

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DealerRater Feb 9, 2025

The service like usually very organized from the entrance to the exit all staff are very helpful and Mr.Steven Silva welcomed me with all respect and was very cooperative. Really I highly recommend Sterling Mcall Lexus service . Thank you

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Google Feb 9, 2025

Jose was a very nice and thorough technician. The service experience was great.

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DealerRater Feb 9, 2025

Overall a great experience with the service for my SUV on 85K check points. I am happy with the professionalism of the service advisor, Jose.

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Google Feb 9, 2025

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DealerRater Feb 9, 2025

Always get good service when returning for service at my favorite dealership which is closest to where I live

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Google Feb 8, 2025

My first time at this service center and I had a wonderful experience. From the ease with the online booking, the welcome at the service center, the ease and speed of getting a loaner car, I was kept informed about the status of the repairs to my car, I was told the car would be ready within two days at it was. The customer service here was excellent, and my service agent Francisco and all the people with whom I interacted gave excellent customer service. Thanks.

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Google Feb 8, 2025

Mr. Khan was super helpful and friendly during this process! He answered all the concerns we had and he made this process very smooth! Definitely recommend Mr. Khan and his team!

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DealerRater Feb 8, 2025

Steve was able to get my 2nd fob key, Updated my ECU. He is amazing.

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Google Feb 8, 2025

Always extremely friendly and expert service.

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Google Feb 8, 2025

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Google Feb 8, 2025

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Google Feb 7, 2025

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DealerRater Feb 7, 2025

Very convenient and thoughtful service. Always has nice loaner cars available to ease any inconvenience from not having your car. Beautiful environment.

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Google Feb 7, 2025

My advisor Hunter was Great. I was kept informed of each step of the process, My vehicle was completed in a timely manner and returned to me clean.

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Google Feb 7, 2025

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Google Feb 6, 2025

Josh Garcia in the service department is the best. Kind and courteous gentleman. Very knowledgeable and helpful.

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Google Feb 6, 2025

Awesome place to get your car serviced. Khloe the young lady who just started working there , mage my first visit something to remember, she was really pleasant to talk to and Josh my service advisor made the home run . Appreciate you guys , khloe looking forward to seeing you again. Keep up the good work spirit. You have a great future ahead of you. Thanks again.

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Google Feb 6, 2025

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Google Feb 6, 2025

I have been a customer of Sterling McCall Lexus on Southwest Freeway for many years. I recently had some extended warranty issues to deal with. The service manager Paul was great to work with, very understanding and fair. I would I recommend them.

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DealerRater Feb 5, 2025

It was very pleasant greeting and service. Waiters was nice and beautiful with snack and coffee. Services advisor was very nice.

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DealerRater Feb 5, 2025

Justin was very attentive and professional. Kept me updated on each step of service. Very pleased.

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DealerRater Feb 5, 2025

Rock was an outstanding sales rep in the process from start to finish. He was extremely knowledgeable about the various models we were considering and helped us finally select the NX we needed and wanted. He then promptly let us know when our vehicle arrived and had it ready to finalize our purchase. He also assisted us in the computer setup of our selections & continues to help us with further updates & questions. Andy was also very helpful & prompt I answering our initial contact and has followed up on all the timelines from start to completion of our ...

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DealerRater Feb 5, 2025

Excellent service!!! Matt , my service representative, is very efficient and professional. I highly recommend your Lexus Dealership to my friends!

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Google Feb 5, 2025

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DealerRater Feb 5, 2025

Excellent service and help understanding all the new electronic things on the car. Fast turnaround for the service on the car

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DealerRater Feb 5, 2025

This has been my dealership of choice since purchasing my 1st Lexus in 2000. My salesperson, service advisor, and mechanic are the best! When needed, they are there to make things right. They are customer oriented and just good people.

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Google Feb 5, 2025

Ray was great to work with. He went the extra mile to find my GX550.

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DealerRater Feb 5, 2025

Dealership clean and employees very kindand very helpful. Great to be able to make online appointments and the inspection very great to have for safety purposes. Thank you!

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Google Feb 4, 2025

Excellent

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DealerRater Feb 4, 2025

Very satisfied .i like the messaging system and the waiting area is very quiet and nice

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Google Feb 4, 2025

Easy dealership experience. Working with Tufan Deniz was great! He listens, is responsive and a delight to work with. I highly recommend Sterling McCall and Tufan.

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Google Feb 4, 2025

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Google Feb 4, 2025

Good people

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DealerRater Feb 3, 2025

The dealership offers great, personalized service and is very helpful from beginning to end. No hidden fees or gotchas and they are very clear on the charges and costs. Shout out to Van Lim for making this new car purchase so seamless! Van really made me feel valued as a customer.

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Google Feb 3, 2025

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Google Feb 3, 2025

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DealerRater Feb 2, 2025

I have a very good experience with AndyLiu . I love my Lexus Tx 500h . Thank you !

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DealerRater Feb 2, 2025

Easy to get appointment. Spoke to Michelle, she was professional and easy to talk to

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Google Feb 2, 2025

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Google Feb 2, 2025

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Google Feb 2, 2025

I had a great car-buying experience thanks to Van Lim. From the start, he was quick to respond and kept me updated throughout the entire process. His professionalism and clear communication made the experience much easier. Highly recommend working with Van Lim! No BS.

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Google Feb 2, 2025

The customer service that I received by David at Sterling McCall Lexus was impeccable. The service time was quick and efficient. the staff was nice, and the work area was convenient.

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Google Feb 1, 2025

Very good service in sales team. Provides excellent recommendations for customers.

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Google Feb 1, 2025

Excellent service all the way around!

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Google Feb 1, 2025

I would like to take a moment of recognition for Gilbert. Normally car dealerships can be pretty stressful for me. He was very patient and provided me with great service.

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DealerRater Feb 1, 2025

Hunter is the best service advisor. He is down to earth, attention to detail, professional.I had very good experience with him. Definitely going back to Hunter next time. Thank you Hunter and Sterling McCall Lexus

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Google Feb 1, 2025

I have a very good experience with Jerry, he introduced me a special edition Lexus RX500 hybrid sports. I love my Lexus and thanks to Jerry. Jerry helped me to find my dream car.

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DealerRater Feb 1, 2025

The staff is friendly, helpful & efficient. Waiting area is comfortable & complimentary snacks, coffee. & water available.

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DealerRater Feb 1, 2025

Great service advisor Matt Torres Clean dealership quick competent service and clear explanation on the work done

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Google Feb 1, 2025

I initially had a frustrating experience with Lexus Sterling McCall when replacing my windshield. After waiting 4-5 months for the part and paying over $2,200, I discovered a small breakage at the edge of the new windshield shortly after installation. At first, the dealership denied any responsibility and refused to offer a solution, which was disappointing. However, after sharing my feedback through a review, the Service Director reached out, acknowledged my concerns, and arranged for a full windshield replacement at no additional cost. Their willingness to listen and take action to resolve the issue was greatly appreciated. While I wish the ...

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Google Feb 1, 2025

Good Service

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DealerRater Feb 1, 2025

We were very satisfied with Moses. Explanation and set up of the car was excellent

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Google Feb 1, 2025

I get excellent service every time I bring my car in for service. Be sure to ask for Jesse Hartman. He is the best.

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DealerRater Jan 31, 2025

The overall performance of all the teams was impressive and excellent, especially my caregiver. I got very good coffee and the restrooms were very clean and beautiful.

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DealerRater Jan 31, 2025

Answers all questions patiently. Introduced me to team members. Hospitable. Waiting time was kept to a minimum.

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DealerRater Jan 31, 2025

Hunter is always attentive and listens to our concerns. He always gets our service done promptly.

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DealerRater Jan 31, 2025

Our sales person, Hailey Benefield was very helpful and informative. The dealership is professional and clean.

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Google Jan 31, 2025

My service advisor David was very helpful and knowledgeable

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DealerRater Jan 31, 2025

It was very easy to get an appointment and the communication throughout the process was great!

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Google Jan 31, 2025

Wonderfull services and impressed with their fast service and friendly staff / Ms. Ashley ❤️

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DealerRater Jan 31, 2025

I recently took my Lexus to Sterling McCall Lexus for a routine service, and I was thoroughly impressed with the entire experience. From the moment I arrived, the staff made sure I felt taken care of. The service team was friendly, knowledgeable, and efficient, walking me through what needed to be done on my car without any upselling or unnecessary services. The waiting area was comfortable and clean, with plenty of amenities like free Wi-Fi, coffee, and snacks, which made the time pass quickly. They kept me updated on the status of my car, and I appreciated that they honored ...

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Google Jan 30, 2025

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Google Jan 30, 2025

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DealerRater Jan 30, 2025

Excellent service and all individuals from the service advisor to your car valet were quick to help.

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Google Jan 30, 2025

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DealerRater Jan 30, 2025

I received great customer service from Jesse. He was friendly and responded quickly to my questions.🙂

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Google Jan 30, 2025

Justin and the Team always do a great job and are always very timely!!!

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Google Jan 30, 2025

Kinley is the best all around very prompt very professional and honest. Honestly the best

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Google Jan 29, 2025

Great service again from Sterling McCall Lexus. No waiting and great staff that keeps you up to date. Steven my service advisor went above and beyond to take care of my service requests!

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DealerRater Jan 29, 2025

Very professional and friendly staff. Communicated well during the time while I was waiting during my appointment.

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DealerRater Jan 29, 2025

Great experience, Easy sign in, easy chrckin and easy drive out with my car washed and serviced

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DealerRater Jan 28, 2025

Sterling McCall Lexus in Houston, Texas, is always eager to accommodate its customers. My service rep keeps me abreast of everything that’s affecting my vehicle. He goes beyond with updates by text and personal calls. I appreciate the detailed feedback and explanation with the best method to tackle a problem, if there is one. Thanks for the thorough service!

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Google Jan 28, 2025

Pedram was extremely helpful and got me the perfect car at a great deal.

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Google Jan 28, 2025

Marleyn always do best of the best service.

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DealerRater Jan 28, 2025

Smooth and easy! Jesse was great…very pleasant and professional. I very much appreciate the fast service.

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Google Jan 28, 2025

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DealerRater Jan 28, 2025

The service was absolutely exceptional! Kinley Rushing, my service advisor, answered all my questions and kept me apprised of the progress on my car as it was being serviced. I highly recommend them.

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Sterling McCall Lexus Reviews Testimonials

Reviews & Testimonials | Sterling McCall Lexus