Sterling McCall Lexus Reviews & Testimonials
Looking for testimonials and reviews about Sterling McCall Lexus? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
As always, my service advisor, Kevin, did a fantastic job getting my vehicle in and serviced quickly, all while communicating issues that needed fixing and what the price and wait time would be. Excellent service!!
Efficient and great customer service. Kevin is a terrific service associate.
My husband and I visited Sterling McCall 30 minutes before closing on Labor Day, and Thein was quick to help us with a test drive and negotiate a deal we couldn't resist. Thein (TN), Dane, and Josh stayed three hours past closing to finalize the deal. However, I wasn’t completely satisfied with my choice and returned the car three days later. Thein and Dane were more than happy to assist with the trade-in for the vehicle I had my eyes on from the start. Not only did I get the car I really wanted, but I also secured a ...
Very friendly, accommodating, non intimidating or pushy staff. Very helpful. Very streamlined and one of the quicker transactions after purchasing several vehicles over time. Made for a fairly pleasant experience overall.
Ashley was very helpful and informative, she kept me posted about my vehicle. And service was done in very timely manner
Best customer service! Keep you posted via texts, show videos of what needs to be done.
My adviser was great and responsible. He informed me of all the services my car needed.
I had an excellent purchase experience with Cris Garner. He is very helpful, knowledgeable, personable and goes above and beyond to help you.
Such a class act individual and company overall. Helpful and willing to go extra miles to help with your buying experience. No heat in agendas. Or extra payments. True family oriented and professional business.
Very professional yet personal service I would highly recommend them for anybody looking for a fair deal working with good people
They will get a full review as soon as I get my car back. So far so good!
Great experience as always with Josh Garcia and Sterling McCall.
I was assisted in a timely manner with informative diagnosis of my car. Grant was amazing with reassuring me the estimated time and the concerns he had about the car.
Very pleasant experience, people are happy to help. Great culture there. One thing I noticed that they didn’t replace my missing Nitrogen tire stem cap. In the past service experiences I was surprised and pleased that they replaced the two I had missing. I told the service rep I’d be happy to pay for them and he said it’s a courtesy he was happy to provide. The cost was negligible and the customer good will was priceless. I agree. Sometimes an extra minor hit to the bottom line is well worth it
Great service
My first time using the Service Dept at Sterling McCall and I will be back. Promptly greeted, welcoming staff, cleanliness of the waiting area and restroom, in and out min less than 2 hours for my regularly scheduled maintenance, my spare key transmitter made and a car wash all completed. All around great experience!
Speedy service, trusted staff, fair dealership service pricing
Courteous staff. Waiting are is nice.
good dealership that’s quick to help out and is able to meet my needs
This place has great and reliable service. In addition, they have great advisors, service environment, all of these make owning Lexus a great experience
Aaron was a great friendly and positive representative. They provided great service, with free snacks and answered all my questions.
Always excellent customer service, the best snack bar in all dealerships I’ve ever been in. Always a great environment while you wait for your vehicle
Always have a great experience with my service representative Kevin Bayer. He makes the process very easy.
My experience with this dealership was simply awesome. It was great working with Mr. Imaf Khan. He was pretty straightforward and willing to work with my schedule
(Translated by Google) The best seller is Gilberto, we bought with him and the treatment was excellent. Thank you. (Original) El mejor vendedor es Gilberto compramos con el y el trato fue excelente Gracias
Aron was great for service and follow up. Great customer service and very professional and helpful.
Im always satisfied with the services everytime I bring my car there from the time my car is being assessed until my car is being returned to me washed .Everyone is doing such an excellent
Everything was fine.
One of the best places to have your car taken care of. Professional and knowledgeable people help ur days go easier. Jeffrey is one of the nicest advisors I have ever experienced with, definitely rec to people
Mr. Noe helped my husband and I get a car with ease. I am also able to ask any questions that I have about my car by Mr. Noe. Thank you for a great experience. Excellent customer service.
I bought my first Lexus was in 1999 I have always have had great service here
As always, the work is perfect . Today my service rep was Ashley Udall. She’s awesome.
I always know that I will be taken care of when I arrive at Sterling McCall Lexus.
I recently visited a dealership and had a great experience. Justin in service was friendly and knowledgeable, answering all my questions promptly.
One of the best dealerships to get my car serviced. We drive all the way from Cypress to get oil changes because we actually enjoy being there. Jesse is an awesome advisor, super friendly, and informative. It was very easy to communicate with him. He always kept me update on my car, which I really do appreciate.
I recently had my car serviced at Sterling McCall Lexus Dealership. Nathan provided exceptional customer service. From the moment I checked in, he informed me right away about the car wash breakdown but assured me they would still vacuum the interior, which was much appreciated. Nathan also provided a good time estimate for the services and directed me to a quiet waiting area. Throughout the service, he kept me informed and, at the end, took the time to go over the invoice, explaining each charge clearly. Overall, his professionalism and communication made the experience smooth and stress-free.
So far service was renered in a timely manner
I have absolutely no complaints!! Matt Torres is the best!! Matt is very patient and very informative!!
The customer service was excellent the person i front are very friendly and make good service
Excellent sales experience! Was in and out of the office after about an hour or so.
Nathan was very helpful! Elite service.
Terrific service. Lisa always takes care of me and my family with a smile and proficiency! I have been a customer since the dealership started. We love Joey and all ! I will never go anywhere else ! Dr Yosowitz
Very reliable and quick service. Keep you updated on the progress of your vehicle and give recommendations as needed.
I was very pleased with the service they did to my vehicle, all the staff was ready to greet us. I want to thank Kevin our service advisor for keeping us updated all throughout the service.
I came while my car was being worked on and that lobby was worth any wait
Very welcoming , supportive and pleasant! I enjoyed meeting with Mose Smith and his knowledgeable advice.
Steven was amazing! He kept me updated on the progress of my 90K service. I didn't need everything in the package so he bundled the other stuff to save me some money. I needed a protective shield for the bottom of the car They didn't have on in stock. Got one from Dallas and had my car ready first thing the next morning. Absolutely an amazing experience from dropping my car off, to the timely updates, to picking my washed, clear car up.
Jose was vey courteous and helpful made the experience as pleasant as possible and got this done quickly
Excellent care as always…..even down to getting the car washed. Thank you so much for all you do.
Nathan is the best service consultant! Super tentative and caring, appreciate him making my experience a 5 star!
Excellent service. Great job on the replacement of battery. Loaner car is a wonderful thing.
Awesome dealership & fantastic service advisor!
very good
The service advisor was very helpful in taking care of my problem and so was your tech support gentleman.
Jose Gutierrez is our service advisor and he is terrific, he is super helpful and goes over and above. We have been customers at Lexus for about 10 yrs plus and have received the best service and this why we keep coming back. Today is an example of this excellent service, my husbands car was picked up by triple aaa and taken there, we were suppose to pick up today, we live in Conroe but I got sick and was unable to drive there and asked if they could deliver our car, which they did, we were so appreciative. We plan ...
I had an amazing experience at Lexus Sterling! I’ve bought several cars in my life time and I must say this is my first great experience while buying a a car. Imad and Joey made all to easy to purchase my new car! Very friendly and attentive to my questions and needs.
Lexus is a great top notch dealership..Service is excellent. Justin my Service Advisor is knowledgeable ..promptly returnn calls and just takes care of business and has an answer for every question.
Wonderful service and attention to detail. Thank you!
Service advisor Jesse Hartman did an awesome job: He even got me a loaner car! Excellent service! Highly recommend this dealership! Visit them for all your Lexus service and sales needs!
They are fast, fair, and friendly!! Love their level of service at SW Lexus, thanks
Excellent services
Great customer service experience, fast and efficient
Provide efficient, fast, and hassle-free transaction. Very nice sale man as well. Highly recommended!
Very friendly and accommodating. I live an hour & 45 min from the dealership and don't get off work til 5pm, Sterling McCall's staff stayed past 10:30 pm to make sure I was well taken care of and totally satisfied
We worked with Cris to buy our Lexus SUV and his knowledge of the vehicle and the whole process made it an easy and exciting experience. We welcomed a new baby when our vehicle came in and he made sure to make the transaction as quick as possible for us. We look forward to a long term relationship with Cris and SM Lexus.
They were on schedule and service was completed in a timely manner. Service tech was excellent.
I always take my car to Sterling McCall for service and as usual the service was excellent. My service provider was Katie and she was prompt and ready when I arrived at my appointment. She gave me an accurate estimation of the time it would take for my service and advise that my loaner was ready. Additionally, after my inspection was complete she immediately came over and notified me of an issue that was discovered and expertly explained the importance of the repair. Overall, the service was great, and I got my car back in great condition. Thank you Katie ...
Customer service is top notch! Always a breeze to work with their great service team.
Excellent service - Kevin Bayer 35K service completed on time and washed as well. In addition was given a loaner as well
Great! Amazing customer service, clean environment; great staff members; the representative that worked with me - awesome.
Marlon Romero consistently provides an excellent service. Thank you!
Always a five star experience with Kevin Bayer.
Good service-expedient and polite. My service advisor Justin Page is the best (honest, thoughtful, and extremely patient)!
Excellent dealership with exceptional service technicians, customer service staff, comfortable waiting areas & very clean restrooms.
My salesman Farzad and Josh in finance were awesome to work with. I'll definitely buy again from those two helpful guys.
Recently my tire pressure shows low pressure and I filled up continuously three times. I made appointment and dropped vehicle and checked it ,they found bad tire and replaced it in 90 minutes and well experience,thanks
They are very professional and their service and providing all details is amazing and helpful
Knowledgeable, efficient, and friendly employees made the complete process quick and easy. I have no complaints
Reviews & Testimonials | Sterling McCall Lexus