Sterling McCall Lexus Reviews & Testimonials
Looking for testimonials and reviews about Sterling McCall Lexus? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
It was undoubtedly the best experience I’ve ever had with a new car purchase. From the time I walked into the dealership until Van delivered the vehicle to my house it was first class service.
My salesperson was AWESOME. Ms. Laura did everything in her power to ensure this deal went off without a hitch.
Very efficient, clean, good customer service and complimentary drinks, Easy way to schedule and reschedule appointments online.
I had very good service today. The facility was clean and comfortable. The staff was very courteous . .
Thank you for a wonderful experience! From the initial shopping for the perfect car to the private lesson on how to use the technology before drive-out, David Capin was patient, knowledgeable, and helpful.
Justin was an invaluable, professional, and experienced advisor. He guided us through the process and help us to prioritize our decisions.
Thanks for servicing my car today. Your dealership location is the only one allowed to take care of the car.
Communication is poor. They never answer phone or messages in service. Will go else where
Service is very good, Josh (Service advisor) is very kind and helpful. Excellent service always…
Very excellent service in timely manner, I dropped car in the morning actually very busy in the service area but after the service I got my car back 01 and half hours,thanks
The people are courteous, friendly and professional. It was a pleasure conducting business with Sterling McCall and will definitely recommend them to friends and family.
Sterling McCall Lexus has been our family’s sole car dealership for more than 30 years.
I love coming to this dealership. I'm always treated like a Queen. 🙂 Keep up the great service!
Good dealer . Good service. and follow up. Good rates and financing. Will recommend this . Satisfied
Take extremly long time for basic service. Workers are not nice at all at any standard. Someone stole $10 from compartment box of my vehicle. Whole thing about Sterling Lexus is a joke.
Best Lexus dealership in town for servicing to purchasing, friendly staff, always going above and beyond!
Excellent service! Super friendly advisor who kept me informed of progress. The check in advisor was fabulous as well. Gave me some great tips on things I didn't even know about my car. I so appreciate being able to go to a dealership I can trust.
My overall experience was very pleasant. Upon my arrival I was greeted by a greeted by several people and my service technician Kevin, kept me informed throughout my service visit.
I was approached by an advisor (kevin) as soon as I pulled in. He evaluated what I needed and told me it would take 1.5 hrs. He kept in the loop and sent me on my way after the service.
I really do not like buying cars, but my experience at Sterling McCall today was very positive. Chet was very knowledgeable and very helpful even installing a cargo mat that I bought. It was pouring down rain and they made sure I didn’t get wet moving the car to locations that made it easily accessible. C Dempsey
Facilities are very clean; working with associates to find the right vehicle is fairly seamless.
David was very knowledgeable and courageous he always communicated with me i r will return
Absolutely a pleasure to do business with this dealership. Pedrem was a great salesman and attentive to our needs. EMAIL;type=INTERNET;type=pref:[email protected] TEL;type=WORK;type=VOICE;type=pref:(713) 995-2696 TEL;type=CELL;type=VOICE:(713) 853-5350 END:VCARD
I went in to get my windows tinted and they completed it before the estimated time Thank you Marcos
Randy was easily accessible when I had questions or concerns and was able to provide me the answers in a timely manner.
Delayed and poor service from service advisor David Cortez. Not respectful of our time and waited for more than an hour after the car was serviced. This is not the first time this has happened.
Well, I am not a person of too many words. But will say superb service. Came in for routine maintenance, great experience. Thank you Stephanie Nguyen, great customer service!
Service rep made sure I was taking care of when I arrived and during the time I waiting. I expressed a concern before car went in and before it was done he had resolved everything.
Jose from Sterling mccall Lexus service provides an outstanding service everytime i get my van for maintainence service. I
I had an awesome experience while at the dealership. My service advisor, Jose gave outstanding service. Than you so much!
Service takes too long, to log in and to get car when it’s ready. I arrived for a 2:30 appt at 2:28. There were so many cars waiting, it took 15 minutes before anyone came to me car. When I was told my car was ready, valet looked at my bill and left. 6 other people came and left, before they finally found my keys and brought my car. Not a happy camper.
Professional. Followed up on requests. Polite when checking in and leaving. Frederick was very efficient
Fair, honest, transparent. Would certainly recommend Dealership to my family and friends. This is the forth vehicle purchased from Sterling McCall Lexus. Robert B. Baldwin III.
Your services have reached pre-pandemic levels again. Service means a lot, and we are glad that you’ve made it back to a satisfactory level.
Excellent servic! very courteous and completely knowledgeable about what to do! Kept in touch with me and finished all work in a timely fashion!
Awesome service and professional staff! Marlon, as usual, displayed exceptional customer service skills coupled with his knowledge!
The service shop takes entirely too long. I was there for three hours today. I waited until the end of my maintenance service for them to finally give me a quote on my mirror repair. If they had given me that quote at the beginning I could have left in a loaner and had them do everything at once. Now I have to go back. They have too many customers scheduled because it takes too long. Sales is absolutely horrible. We begged for months to get options as our lease is coming to an end. David would never respond to ... Read More DealerRater - Jun 5, 2025
Kevin always welcomes me with great service & very efficient with his work. Greatly work done!
I had to take my wife’s car for service. When I made the appointment, I requested a loaner car as I had some errands to run. When I arrived, I was greeted and checked in. The service advisor confirmed the reason for my visit took me to her a loaner car. The loaner car process was quick and I was able to get out quickly. I was able to run errands while the car was being serviced. Matthew Torres (service advisor) was easy to reach for questions and responsive. I appreciate the amazing customer service.
Matthew always takes great care of me. He is the pinnacle of service advisor. I wish all advisors were like him. Kevin Bayer and Marlon are good to. Enjoy your weekend
Everyone was Very friendly and knowledgeable. Great communication throughout the buying process. Great customer service
Great Service. Hunter is a great service agent I get all of my maintenance service at Sterling McCall Lexus.
Excellent service. Technician and service advisor was very knowledgeable and thoughtful. Highly recommend. Would love to get service there again. Kevin Martinez was excellent
Fast and quality service. Updated by a link with detailed time line and when the car is done.
Had a Saturday apt. . Service lines were packed but very well managed. Kevin quickly offered me a complimentary loaner car and told me I could keep it for the weekend and come back sometime Monday. It was very nice that I didn't have to wait. My car was washed and waiting for me Monday. Only complaint is that I never got any update or status calls my service rep. I had to call a couple times late Monday to confirm my car was ready.
Literally top-notch service, people, experience every single visit! Cannot recommend Lexus service enough! Excellent!
Very professional, clean , respectful, diligent and knowledgeable people! You for taking care of my vehicle maintenance and appearance in a timely manner!
Excellent service. One hundred percent professional and awesome work. The silent launch is a different experience.
Service at Sterling McCall today was stellar, as usual. The staff here is always polite and so helpful.
Sterling McCall have a great team of service providers..They keep you up to date on service no surprises.
Sterling McCall Lexus has been my the facility of my choice for over fifteen (15) years. Marlon and Wesley do a great job.
Well, my boy, Paul Yepata, always takes care of me! What a man, what a supervisor! Love this dealership bcus of him!
My advisor Kelly was very nice and professional and explain what was needed for my car, the staff excellent, every thing done in a timely manner
Ashley Udall and her team are fantastic. Always great work, great communication and an enjoyable experience.
Good professional service Everything is doing great. The car got check and car got nice washed. It is so warm to customers. Thank you very much.
This was My first service on my 2025 ES 350.
Service Advisor Jose Gutierrez who was assigned to me for the first time was super knowledgeable and patient with all the questions I had for him. He was also very courteous and respectful and explained everything that was going to be done.
When car was ready he again went over all that was done and looked at.. I am hopeful he would live up to my expectations on my future visits as well - I am sure he will.
The waiting area at dealership was super clean as well and in general ... Read More DealerRater - May 31, 2025
Excellent and professional courtesy. Staff were very professional and prompt. Communication was excellent and got the job on time
Best service in town! Service Consultants always available and ready to help. Also waiting room very pleasant and welcoming. All good! Thanks.
Their customer service is outstanding! Top tier. I will continue to purchase Lexus vehicles because the the amazing customer service I receive in their service department. Hunter is so helpful!!
Kinley is great to work with!
The service department and. Wander were beyond wonderful! Makes you want to do business with them!
Fardin is a great sales rep. Very helpful. Jeff helped with our first service call. Great service. Thanks.
Good service, courtesy and friendly staff. There’s short waiting time. Very nice waiting area. Thanks to Service Advisor Kevin who kept me informed on every step. Thank you!!!
Sterling McCall Lexus, has one of the best dealers ship in Houston, the service that I get is always pleasant. I would not take my car anywhere else but Sterling McCall Lexus. The facility is very nice and clean.
I just bought my 3rd vehicle from Sterling McCall Lexus. Our sales guy Rock is the best.
Had my software finally fixed after five months of waiting.
Mr. Hunter always take care my car issues professionally when I take my car to Lexus Dealer at southwest.
Had an excellent experience from booking my apt. To bringing my car in for service! A very organized dept!!
Nathan is actually the best very articulate very accurate and very honest. I would recommend him to my friends.
Service department is below par. Too much waiting. No response if you call their service department. Inaccurate time for completing job. Loaner car is unacceptable process. Pay for gas pay for toll if used. What? After spending thousands on a vehicle???
Chet is the nicest and most helpful person.
Very good service advisor, after we found him! Car was fixed on time runs betterr
They elped out finding issues and very professional. Recommend this dealership to anyone any time.
Have always had a very good experience with bringing my vehicles in for scheduled servicing at Sterling McCall Lexus
I love Sterling McCall , I am always treated with so much kindness and care. Shout out to Kevin Bayer he is the best!
Mr. Kevin my service agent was super amazing. He was thorough, above all he treated me as a person, gave me his recommendations which were super helpful. I appreciate you Kevin.
Kevin was great with me as my service advisor, wait time was perfect and he made sure I was satisfied before leaving. Visit for all your Lexus needs.
It’s an Exceptional customer service experience every time I go!
Kelly is a great Service Advisor! She explained well what services were needed and she helped reduced my costs.
Kevin was extremely thorough. He went above and beyond my expectations. He will be my consistent service rep. From now on. Thanks!
Sterling McCall Lexus provides excellent service. The service reps are very friendly they make you feel well received. This was my first time with this service rep. By the name of Derrick. He was simply wonderful great customer service. I have been with Sterling McCall Lexus since 1994. This dealership is GREAT!!!.
I was extremely satisfied with the service experience. Everything was handled efficiently, and the process was smooth from drop-off to pick-up.
To the Service Team at Lexus, Thank you for servicing my car today. I appreciate your thoroughness and efficiency. My vehicle feels great, and I'm very satisfied with the work performed.
The service and the advisor Mr. Peel was great. 20,000 mile maintenance was done on my 2024 Lexus UX250h. Thank you!
I enjoyed the friendly individuals working and the gentleman helping us Mr. Kevin Martinez. He was extremely thorough and very helpful.
Love going here and getting the red carpet treatment. The customer service is always impeccable.
My advisor did a great job today! However, I was told that my first 4 maintenance appointments would be free when I purchased my vehicle. That did not turn out to be true.
Quick and detailed. Went smoothly from start to finish. Thanks!
These folks are wonderful. Efficient and on point on every order.
Reviews & Testimonials | Sterling McCall Lexus